We offer a full 15 day (from date of order shipment) return and exchange policy. Please email our customer service department at carlos@hococase.com. Please specify your sales order number when you contact us.

Return shipping costs are not reimbursed for simple refund and exchange requests. Return shipping fees will be billed to the original transaction payment method when hoco processed returned item(s) in exchange for a different requested item(s).

Returns received without authorization may be subject to a return back to the sender, or a 20% restock fee at the manager’s discretion. Returns and exchanges are only valid on product that remains in new showroom condition upon the return request. Our leather cases are a natural and organic product, so minor marks and natural occurring imperfections are normal and will be considered when inspecting the return goods. It is important to inform us however, of any issues with the goods upon first receipt of the items. Upon inspection, if the return item is deemed as having been worn or scratched from trial use, a refund may not be approved. We give a full 15 days grace period for you to decide on keeping or returning the item, but even a few days of use could damage the case itself, so please try the case with care as to its condition if it needs to be returned. All original packaging and accessories need to be returned along with the item(s) being returned (unless previously approved by customer service), or a 20% restock fee deduction from the refund may also be accessed. Embossed/engraved cases are final sale items, and cannot be returned for refund or exchange.

hoco. reserves the right to modify its exchange and return policy.

Do i need a return authorization (ra) number?
Yes. Your return or exchange will not be accepted without a proper Return Authorization (RA) number provided to by hoco.

Can i return my product if it was purchased from a reseller?
We cannot accept product returns of products purchased from a reseller or distributor. If you have purchased your hoco case product from a third party or distributor you may be eligible for a full credit from that party. For a return or exchange you will need to contact the location where you purchased the product and review their return/exchange policy. Return/exchange policies vary by reseller.

Do i need to have the original packaging for returns or exchanges?
Yes. To apply for exchange or return authorization, the product should be in new unused condition along with all packaging from the original purchase and must show no signs of user wear. In the case that the retail packaging is not included a 20% restocking fee will be charged.